FAQ

FAQ

The following FAQ’s relate to orders (purchases) placed for products via the https://www.homemakersfurniture.com.au website

Placement of orders

How do I know my order has been received?

When you place your order, you will be emailed a copy of an order confirmation confirming your details including items ordered. 

I have not received my order confirmation how can I obtain a copy of it?

Firstly, check your junk or spam folders in your email.
If you are unable to locate the order confirmation – please email orders@homemakersfurniture.com.au requesting for a copy to be re-emailed to you

How do I notify you if the details on my order confirmation are incorrect?

Once you receive your order confirmation – please check the details on it.
If you notice that any of your order details are incorrect – please email any changes through to orders@homemakersfurniture.com.au within 30 minutes of placing the order.

Delivery of orders

What areas do you deliver to?

We deliver to addresses within 100 kilometres of our retail stores. Please check our store locations prior to placing your order.
Currently, we do not deliver outside of Australia.

Do you allow furniture to be picked up?

At this point of time we do not allow purchases that are placed online to be picked up.

How much will my delivery cost?

As outlined when you place your order, we have a flat rate charge for delivery of $88 (including GST). This will be billed to you when you place your order.

Can I split my order to have it delivered to different locations?

Currently we can only deliver to one location specified on an order for online purchases.  However, you can submit multiple orders with different delivery addresses.

Can my order be delivered to a PO Box?

Unfortunately, due to the bulky nature of the products that we supply, we can only deliver to a physical address.

Who do I contact if I have any queries about my delivery?

After placing your online order via the Homemakers Furniture website, you will receive an order confirmation via email.
The order confirmation will list the details of your nearest Homemakers retail store that will be arranging delivery to you. Any delivery queries should be directed to that local store.

How long will my delivery take to get to me?

We aim to deliver products to you within three weeks of placing the order with us.
On occasions there may be delays to deliveries around Christmas and Easter holiday periods, or unexpected delays by transport carriers that are beyond our control. If there are any delays beyond our expected delivery timeframes, we will inform you of those delays as soon as we know about them.

Will someone need to be present when my delivery is made?

Yes, someone will need to be present when your purchase is delivered and to sign for the delivery of the goods.

How will I know when my order will be delivered?

You will be contacted by your local Homemakers retail store to arrange a suitable date and time to deliver your purchases to you.

 

Products available for purchase

How do I know if a product is available to purchase via the Homemakers Website?

You will have the option to click on “Add to Cart” button on product page.
Please note that retail stores, may also carry other colour ranges of lounges that are not available for purchase online – but are available for purchase in-store.
When customers postcode input into the Homemakers website is more than 100km’s from a Homemakers retail store, these products will not have an “Add to Cart” option on the product page.

When will I be emailed a copy of my tax invoice?

When your order leaves one of Homemakers Warehouses to be sent to your allocated store, you will be emailed a copy of the tax invoice.

Does product pricing on website include GST?

All products on the website are listed in Australian Dollars. All prices are inclusive of GST, unless the item is GST Free (e.g. Lift Chair).

Warranty returns policy

Where do I find information about your warranty and returns policy?

Please refer to https://www.homemakersfurniture.com.au/warranty-and-returns-policy

How do I register a claim?

Please refer to warranty and returns policy first.
A warranty claim is to be submitted via the form at: https://homemakersfurniture.com.au/warranty-claim

Website privacy policy

How do I find more information about your website’s privacy policy?

Please refer to https://www.homemakersfurniture.com.au/privacy-policy/

Website terms & conditions

How do I find more information about your website’s terms & conditions?

Please refer to https://www.homemakersfurniture.com.au/terms-and-conditions