Warranty and Returns Policy
Warranty & Returns Policy
Please note that the below warranty and return policy is applicable for products that are purchased via the shopping cart on https://homemakersfurniture.com.au website
For warranty and return policy for in-store purchases, your nearest store will be able to assist you with any queries you may have https://www.homemakersfurniture.com.au/store-locator
How can I obtain details of what is covered under the warranty for a product?
Please refer to the product warranty details for a product on the individual product page on the https://homemakersfurniture.com.au website
How can I find out more information on how to care for my product?
Please refer to the product care section on https://www.homemakersfurniture.com.au/product-care-and-maintenance website.
Protect your fabric furniture and leather furniture from spills and accidental damage with Guardsman Fabric Protection. Ask in store or visit http://www.guardsmanaustralia.com for more details
Your warranty maybe void if you don’t follow the above care instructions.
Our warranty does not apply if:
- the product has not been assembled, maintained, cleaned, installed or operated in accordance with the manufacturer's instructions or recommendations;
- the product has been subjected to abuse, improperly treated, neglected, or misused;
- the product has been exposed to the elements; and/or
- repairs, maintenance or service have been done by an unauthorised person.
- This warranty does not extend to chips, scratches and marks occurring in products surfaces.
- This warranty does not extend to products which are intended for commercial use.
SPECIFIC EXCLUSIONS – LEATHER / FABRIC, UPHOLSTERED FURNITURE
The following specific exclusions and product specific issues relate to leather / fabric, upholstered furniture.
i. The natural features of leather result in finished products that display variation and individual characteristics.
ii. Leather - Due to the natural variations and characteristics of leather, the supplier cannot guarantee total uniformity of each piece of furniture. Natural variations include but not limited to grain and colour variation, vein lines, insect bites, creasing and healed scar marks.
iii. Fabric – The occurrence of pilling is not considered a defect or fault as it is a result use and does not affect the durability or functionality of the fabric.
iv. Upholstery – All foam cushions experience normal settling (softening) with use. Fibre fill cushions will compact and reflect body impression as a result of use. This is part of the natural aging process. Any other issues as a result of normal wear and tear including creasing and puddling of cushion covers.
SPECIFIC EXCLUSIONS – TIMBER / TIMBER VENEER FURNITURE ITEMS
The natural features of timber result in finished products that display variation and individual characteristics. These characteristics include but are not limited to colour variation, knots, wavy irregular grain patterns, gum veins and non-directional grain, which should not be mistaken for faults. Uniformity of each piece of furniture as a result cannot be guaranteed.
What about my rights under the Australian Consumer Law?
Your purchase of products from Homemakers is subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that the products must be of acceptable quality, reasonably fit for the purpose that Homemakers represents they will be fit for, and that the products will correspond with any relevant description. Nothing in Homemakers’ Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law (including the Australian Consumer Law) which cannot by law be excluded, restricted or modified.
How do I make a warranty claim?
Please complete the warranty claim at http://homemakersfurniture.com.au/warranty-claim-form
Your claim must include:
- Selecting your local Homemakers retail store (this is noted on the top of your invoice);
- Photographs clearly showing the alleged fault;
- A copy of your purchase invoice; and
- Details of the claim being made.
Your warranty claim can only be assessed when all the above items are provided. If you have difficulties in submitting your claim, please contact us.
Change of Mind Policy
Under Australian Consumer Law, you are not entitled to a refund on a product if you change your mind. Please take care in selecting products, as a change in mind is not a refundable event.
You are also not entitled to return a product if you have found a similar product elsewhere cheaper, you have damaged the product or, you decide that you no longer have a use for the product.
Homemakers may, in its absolute discretion, permit a change of mind exchange, in limited circumstances, however, we are not legally obliged to do so. Homemakers is unable to exchange items that have been used or damaged under our change of mind policy.
Who will be looking after my claim?
Your local Homemakers retail store will be responsible for looking after your warranty claim and will be your point of contact.
How do I know who my local Homemakers Retail store is?
Your local Homemakers retail store is the store that made the delivery of your goods to you. The store’s contact details will also be listed on your order confirmation and your invoice.
How long will it take for my claim to be processed?
Once you have submitted your warranty claim with all required details, your local Homemakers retail store will contact you within 5 business days to discuss your claim, request any further information that may be required to assess your claim, and to provide you with a timeline for your claim.
The resolution of your warranty claim will be dependent on:
· Homemakers being provided with all information necessary to assess your claim, including further information that may be required, in addition to the initial information required as part of your claim; · Whether a physical assessment of the product is necessary in Homemakers’ opinion and the availability of Homemakers and you to provide access to the product; and · Availability of service technician or replacement parts.
Whether a product is replaced, refunded or repaired will be at Homemakers’ absolute discretion, subject to the operation of the Australian Consumer Law. You must, at all times, cooperate with Homemakers in relation to the resolution of your warranty claim, including providing access to the product as requested by Homemakers. In the event that you fail to reasonably cooperate with Homemakers in relation to a warranty claim, Homemakers may close your warranty claim without resolution, which may affect your legal rights to make a warranty claim in the future.
What is Homemakers’ Refund Policy?
Where it is established that a refund is required to be made to you, your refund shall be processed against the original card/bank account that made the purchase. If the original card/bank account is not available, Homemakers shall not be required to make a refund to an alternate card/bank account until such time that the customer satisfies Homemakers of the identity of the owner of the product.
A refund will only be processed once the affected product has been returned to Homemakers Furniture.
When am I entitled to return a product?
You are entitled to return a product under circumstances where:
- The product/s delivered to you do not correspond with your order; or
- There is a major failure with a product, as defined in the Australian Consumer Law.
How do I return a product?
When an item is required to be returned, your local store will communicate with you the timeframe and method for returning of the product.
Whether postage, freight or shipping costs are applied to the return of products at your expense is at Homemakers’ discretion, save for circumstances where a major failure applies to a product, at which time, Homemakers’ shall bear the costs associated with same.
What if I purchased the product from a Homemakers’ retail store and want to make a warranty claim?
Please contact the Homemakers’ retail store you purchased the product at, and they will guide you through the warranty claim process.